IFSA Global — Support

Need help with the IFSA Global app? We're here to assist.

Common questions

• Creating an account: Tap Register, enter your details, and confirm your email with the code we send you.
• Didn't receive your code: Check your spam folder. Codes can take a minute to arrive. You can request a new one from the confirmation screen.
• Resetting your password: On the login screen, tap "Forgot password," and we'll email you a code to set a new one.
• Changing your language: The app supports many languages. Choose your preferred language in the app to translate content.
• Deleting your account: See Delete your account below.

Delete your account

You can delete your IFSA Global account and its data at any time. Deletion is permanent and cannot be undone.

From the app

1. Sign in to the IFSA Global app.
2. Open My Profile.
3. Tap Delete account and confirm.

Your account is deleted immediately and you are signed out.

If you can't sign in

Email MFessenden@ifsa.global from the address on your account with the subject "Delete my IFSA Global account." We will confirm your identity by replying to that address, delete the account, and let you know when it's done — normally within 7 days.

What is deleted

• Your profile: name, email address, company, and any other details you entered.
• Your sign-in credentials.
• Your app activity: course progress, quiz results, certificates, and preferences such as language.

What is kept

• Nothing that identifies you is kept in the live service after deletion.
• Encrypted backups of the service are kept for disaster recovery and age out within 30 days; deleted data is not restored from them.
• Anonymous, aggregated usage statistics that cannot be linked to you.

Privacy

Read our Privacy Policy to learn how your information is handled.

Response time

We aim to respond to support requests within a few business days.